Refunds & Returns Policy

Last updated: 13 September 2026

We sell three desks and we deliver them ourselves across Hyderabad. That means most problems can be sorted at your door rather than through a claims process. This page explains exactly what we do in each situation.

The short version

• Inspect the desk before you pay or sign. If something is wrong, refuse the delivery. You owe nothing.
• Damaged on arrival gets replaced. Tell us within 48 hours with photos and we send a new one.
• Cancel free before dispatch. Full refund, no questions.
• We do not take returns for change of mind. Ask us about sizing before you order and we will help you get it right.

Checking your delivery

Our desks arrive assembled, so you can see the condition immediately. When the delivery reaches you:

• Look over the tabletop, legs, drawers and keyboard tray before accepting.
• Open and close each drawer.
• If anything is chipped, scratched, cracked or not what you ordered, refuse the delivery on the spot. There is no charge and no paperwork.

This is the fastest route for everyone, and it is why we deliver ourselves rather than handing off to a courier.

Damaged or defective after delivery

If you spot damage after the delivery team has left:

1. Contact us within 48 hours of receiving the order, on WhatsApp at +91 70134 73190 or by email at info@dtable.in.
2. Send clear photos or a short video showing the damage.
3. We will arrange a replacement of the same desk at no cost to you, including delivery.
4. We collect the damaged desk when we deliver the replacement. You do not need to arrange return transport.

Damage reported after 48 hours cannot be treated as delivery damage, because we cannot tell when it happened. If you are outside that window, message us anyway and we will see what we can do.

Wrong item delivered

If we deliver the wrong size or the wrong desk, that is our error. Tell us and we will collect it and deliver the correct one at no charge. There is no time limit on this and no photos needed.

Cancelling an order

• Before dispatch: cancel any time for a full refund. Message us on WhatsApp and we will confirm.
• After dispatch but before delivery: we will try to stop the vehicle. If we cannot, refuse the delivery at your door and it will be treated as a cancellation.
• After delivery: the order cannot be cancelled, but the damage and wrong-item sections above still apply.

Returns for change of mind

We do not accept returns because the desk is no longer wanted, or because it does not suit the room. Furniture is bulky, the transport cost is real, and a returned desk cannot be sold as new.

What we do instead is help you avoid the problem. Every product page lists exact dimensions in feet and inches and tells you how much floor space the desk needs including chair pull-back. If you are unsure, send us your room measurement on WhatsApp before ordering. We would rather talk you into the right size, or tell you none of ours fits, than take a return.

Refunds

We replace rather than refund wherever we can. A refund is issued when:

• You cancel before dispatch.
• Your desk arrived damaged and we cannot supply a replacement.
• We are unable to deliver to your location after you have paid.

Approved refunds go back to your original payment method. Online payments typically clear in 5 to 7 working days, though the exact timing depends on your bank or card issuer. We will confirm by WhatsApp or email once the refund has been sent from our side.

What is not covered

• Normal wear from everyday use.
• Damage from misuse, standing or sitting on the desk, or overloading the top.
• Damage from water, prolonged heat or direct sunlight.
• Damage caused while moving the desk yourself after delivery.

Contact us

For anything to do with a delivery, a replacement or a refund:

• WhatsApp: +91 70134 73190 — fastest, usually answered within the hour during business hours
• Email: info@dtable.in
• Hours: Monday to Saturday, 10 AM to 8 PM

If a complaint is not resolved to your satisfaction, write to us at info@dtable.in with your order number and the details, and we will respond within 7 working days.